Mountains Animal Hospital at 74 Murphy Street, Blaxland

Contacts

Phone:
+61 2 4739 4011

Address:
74 Murphy Street, Blaxland, New South Wales 2774

Categories:
Veterinary care  

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Reviews

• ★ ☆ ☆ ☆ ☆

  09.07.2018

  A L
  In short: vet who appeared to be the owner of the clinic and of the Nepean Animal Hospital, exaggerated my dog's condition to try to get us to fork out thousands unnecessarily. Got a second opinion from another vet who diagnosed our dog as having a much less severe condition (which turned out to be true and her condition resolved shortly after).
  
  In long: My dog was having GI symptoms, and since it was a Saturday, Blaxland Mountain Hospital was the only nearby vet open. The vet who saw us, when we discussed the consultation afterward, was misleading and in fact made our dog cry out in pain twice to make us think her condition was worse than it was. 1st time: he was feeling her abdomen and squeezed her very hard (when my partner and I did the same, firmly, she showed no pain or even discomfort). 2nd time: the vet inserted the rectal thermometer much too far in (the next vet we saw inserted only the metal tip, whereas this vet put about 2 inches in, including the plastic casing.
  
  At the time I found it odd that, of all the dozens of vets I've seen in my life, he seemed overly affectionate to my dog, whereas most, while compassionate, keep their distance. When I cooed a soothing name to my dog after she squealed in pain, he did the same, likely to appease me and seem caring. This among other things made us think he was trying to manipulate us.
  
  He said it was likely a foreign body obstruction (something she'd eaten, though she was passing gas and was defacating often) or pancreatitis (no other symptoms than GI, normally with this condition there would be severe lethargy, as my partner pointed out). He was hesitant to suggest it was doggy gastro based on the fact that she had 'abdominal pain' - which she didn't, he merely squeezed her too hard. His recommendations was overnight observation at Nepean Animal Hospital, multiple blood tests and at least 3 x-rays. This would have cost us thousands.
  
  Judging by the watch and shoes he was wearing (my partner noticed this, at the time I didn't), this man wasn't struggling to feed his family. The treatments he was suggesting would have been completely unnecessary, beside the fact that our dog who we love more than anything would have been in the care of a man who obviously was more concerned for money than this animal's wellbeing. We were so furious when we realised all of this. He likely sized us up as having money as our dog is a more expensive breed, and she has a nice harness and leash, and wanted to take advantage of our love and care for her. Absolutely shocking for someone who you're supposed to trust with your pet.
  
  When my partner picked up that something was fishy, he told the vet we would be going elsewhere to get a second opinion. This is when the vet crossed his arms and his smile became very forced. This was the nail in the coffin - had his diagnosis been accurate, he would have had no issue with us seeing another vet to confirm it. We specified that if they confirmed, we would come back and follow his recommendation. He'd been caught and he knew it.
  
  While I realise this is only our experience, it was horrible enough to warrant a warning for other pet owners. I will never go back here and strongly advise others to avoid this place at all costs. I am willing to fill in any details to verify this experience. I was so furious yet so relieved that my partner picked up on this all before we left our dog in his care. I can't put into words how furious we were. Never again.

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